If you can’t call during those times, you’ll have to try to use the app or Lyft’s website. Through this number you’ll be able to reach an agent anytime between the hours of 8 AM and 8 PM Eastern time Monday through Friday. You can easily order a Lyft ride by calling 1-631-201-LYFT. You can either set up a ride using the app, which is the standard method for scheduling a ride, or use Lyft’s ride-scheduling phone number to call and order a ride. A $15 fee applies when an item is returned, which is given to the driver.įortunately, Lyft offers riders two easy options of ordering a ride.After 24 hours or no response from the driver, reach out to the Help Center.If the driver is unreachable, Lyft customer support can assist.To retrieve items left in a Lyft vehicle, contact your driver through the app.While there’s no direct phone number, support will respond to your inquiry.Issues with payments, such as incorrect charges or unexpected costs, can be addressed by visiting Lyft’s Fees and Charges page in the Help Center.Customer support calls back within a few minutes.Drivers should use the “Call Me” feature on the Lyft Driver app’s Help tab for immediate assistance.Passengers are advised to use the Lyft Help Center via the app or computer instead.The Lyft app includes a 911 feature for quick access to emergency services.For non-immediate issues like citations, use the app’s Help form and await email response.In case of accidents or safety incidents, contact Lyft’s Critical Response Line.There are various situations where you might need to use Lyft’s customer support, and while the Lyft phone number can be a valuable resource, there are specific protocols for different issues: Try this first before you try any other type of method. While there are other cases where you might need to get help using another method, the app can take care of nearly everything. This was due to growing pains, but now that they’ve become a very established company, they’ve streamline things for ease of use.Ĭurrently, nearly every type of problem can be reported, and solved, directly within the app. If you’ve used Lyft in the past, you know that their support team and process was a bit fractured. It’s not only quick and easy, but very fast and simple to do. How to Contact Lyft Using In-App SupportĬontacting Lyft using the app is my personal favorite method to get help. Some methods, however, are only available to drivers.ġ. Most of these methods work for both riders and drivers. ![]() The Best Ways to Contact Lyft Support (Overview)īelow, you’ll find all the current ways you can contact Lyft. Don’t Blame Drivers for Things Beyond Their Control Understand How to Leave a Review Post-Ride Alternative: How to Contact Lyft’s Corporate Office How to Send Lyft a Message Using Their Request Form How to Contact Lyft With the Lyft Help Center How to Contact Lyft Using the Lyft Phone Line The Best Ways to Contact Lyft Support (Overview).
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